Return & Refund Policy
Refund Policy
At Atoyontitan, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with any original packaging, and in resellable condition. You will also need the receipt or proof of purchase.
To start a return, you can contact us at contact@atoyontitan.shop. If your return is accepted, we will provide you with return instructions, including details on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at contact@atoyontitan.shop.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as:
- custom products
- special orders
- personalised items
- hazardous materials
- flammable liquids or gases
- sale items
- gift cards
Please contact us if you have any questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get the item you want is to return the item you currently have. Once the return is accepted, you can place a separate order for the new item.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please note that it may take some time for your bank or credit card provider to process and post the refund.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Atoyontitan
Website: https://atoyontitan.shop
Email: contact@atoyontitan.shop
Telephone: +44 14 1579 0001